Returns Policy

At Cleverchic, all of our products are made to order and personalised specifically for you. Because of this, we are unable to accept returns or offer refunds for items unless they arrive damaged or incorrect.

 

Personalised Orders

All personalised items are final sale.
Once an order has been placed, it cannot be changed or cancelled.

If you realise you’ve made a mistake with your personalisation details, please contact us as soon as possible at cleverchic@outlook.com.

If your design has not yet been processed or sent to production, we may be able to amend it. However, this cannot be guaranteed.

 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at cleverchic@outlook.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we will arrange a replacement or issue a refund where appropriate.

 

Refunds

Refunds are only available in cases where:

• The item is faulty or damaged
• You have received an incorrect item

We are unable to offer refunds or exchanges for:

• Incorrect personalisation provided at checkout
• Change of mind
• Spelling or input errors made by the customer

Contact Us

If you have any questions about your order, please don’t hesitate to get in touch:

Email: cleverchic@outlook.com